Faq
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days). Delivery times may vary depending on your location.
Do you ship internationally?
Currently, we only ship within the United States. We're working to expand our shipping options in the future.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link to track your package.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging with tags attached. Some exclusions may apply.
How do I return an item?
1. Contact our customer service to initiate a return
2. Pack the item securely
3. Ship using the return label we provide
Product Questions
How do I measure my pet for clothing?
Please refer to our sizing guide on each product page. Measure your pet's neck, chest, and length from neck to tail base.
Are your products durable for aggressive chewers?
We offer a selection of heavy-duty chew toys clearly marked as "strong chewer approved." Look for this label when shopping for toys.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, and Apple Pay.
Is my payment information secure?
Yes! We use SSL encryption and never store your full payment details on our servers. All transactions are processed through secure payment gateways.
Customer Service
How can I contact customer service?
You can reach us via:
- Email: [email protected]
- Phone: 555-123-4567 (9am-5pm EST)
- Live Chat on our website
Do you offer gift wrapping?
Yes! Select gift wrapping at checkout for $5. We'll include a personal message with your gift.